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Order and payment

Is my order confirmed ?

Once you've confirmed your order, you'll receive a confirmation e-mail directly to your e-mail address. Don't hesitate to check your spam folder. If you haven't received anything, you can write at [email protected].

I’d like to change or cancel an order

To edit or cancel your order, you can write directly to our customer service at [email protected] with your order number and the information you wish to modify. If you wish to change your contact details, we will only be able to do so if y

I'd like to merge two orders ?

It is not possible to merge orders. Your orders will be shipped separately once they have been prepared by our teams.

How to pay my order on the e-shop ?

To pay for your online orders, we offer 3 secure payment methods:. Balibaris does not accept payment by check.

Is the payment secure ?

The transmission of information on the Balibaris website takes place in a secure context using current Internet protocols. Payment card numbers are not transmitted to Balibaris but only to the secure site of the online payment platform, Stripe.

I'd like to pay my order with a credit or a gift card ?

To pay for your order with an e-gift card or credit note, simply enter the code in the "gift card or promotional code" section. The amount deducted will be updated automatically.

I need an invoice ?

You can download your invoice directly from your Balibaris account under "My orders".