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Delivery costs and delay

We offer 3 delivery methods:. Delivery in France :. Home delivery by Colissimo La Poste :. Delivery by Mondial Relay :. In Europe :. Anywhere in the world :. Shipping costs are automatically calculated according to your country and taxes. The price i

How long does it take to ship my order?

Your order is carefully prepared by our logistics teams within 2 to 3 working days. As soon as your order is handed over to the carrier, you will receive a confirmation e-mail with the tracking number.

How to follow my order ?

You can find the tracking number of your parcel on the shipping email or on your Balibaris account, under "My orders".

My order seems to be delivered but I have not received it

If your parcel has not been delivered to the right relay point, this may be due to an overload of parcels in the selected relay point or an exceptional closure. The carrier will inform you by e-mail of the new relay point. If your parcel has not been

My parcel is returned to the sender

Your parcel may be returned to us for various reasons, the most common of which is that the deadline for collecting your order has passed. If your parcel has been returned, simply send an e-mail to [email protected] with your order number

My order seems to be lost

If your package appears to be lost or stolen, please contact us at [email protected]. Our team will open an investigation with the carrier and guide you through the rest of the procedure.

Tax and customs duties

For orders delivered outside the European Union: