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Returns and refunds

Returning an item for an exchange or refund

You have 15 days from the date of delivery, indicated by the carrier, to request a return. In accordance with our general conditions of sale, only items returned in their original packaging, new with label and unwashed, are eligible for a refund.

How can I register my return request ?

To return your parcel from Metropolitan France, log in to your Balibaris account and go to "My orders". Click on the order concerned, click on "Make a return request" and fill in the return form. You will receive your Colissimo return label by e-mail

I ordered without account, how can i register my return ?

If you did not create an account when validating your order, simply create an account with the same email address. Your order will be automatically linked to your new account and you will be able to make your return request directly on your order.

How many time the refund is confirmed ?

We will refund your order within 14 working days from the date your return is processed. Refunds will be made by the same method of payment used to pay for the order, or by credit note if a gift card or credit note was used as payment. Please note, h

I want to make an exchange

An exchange request can be made for all orders in Metropolitan France. You must complete a return request and will be able to choose the same article in another variant (size, color, etc.) as the one returned, or a different article but at the same p