You have 30 days from the date of receipt of your order as indicated by the carrier to request a return. For all orders placed between November 22nd and December 24th, the return period is extended until January 6th. In accordance with our general co
To return your parcel from Metropolitan France, log in to your Balibaris account and go to "My orders". Click on the order concerned, click on "Make a return request" and fill in the return form. You will receive your Chronopost return label by e-mai
We will refund your order within 14 working days from the date your return is processed. Refunds will be made by the same method of payment used to pay for the order, or by credit note if a gift card or credit note was used as payment. Please note, h
You can make an exchange request using our classic returns form. You will be able to choose between a refund of your order or an exchange of the desired product (subject to stock availability at the time of your exchange request). You can make your r