During the festive season, return deadlines are extended until 15/01/2026 for all orders placed between 19/11/2025 and 30/12/2025. To return your parcel, you can submit a return request from the ‘My Orders’ section of your customer account by clickin

During the festive season, return deadlines are extended until 15/01/2026 for all orders placed between 19/11/2025 and 30/12/2025.To return your parcel, you can submit a return request from the &#x2018;My Orders&#x2019; section of your customer account by clicking on the relevant order and filling in the return form.If you do not have a customer account, you can submit your return request directly via this link: <a data-fr-linked="true" href="https://www.balibaris.com/a/return">https://www.balibaris.com/a/return</a>. Return by post: you will receive your return label by email, then you can prepare your parcel:&#xA0;1. Items must be in their original packaging and with the label attached.2. Insert your original invoice or delivery note into your parcel.3. Print the shipping label and stick it on your parcel. Take your parcel to a Chronopost collection point within 7 days. After this period, your return cannot be processed.Balibaris will cover the return shipping costs once per order.Return in store: you can return your items* to any Balibaris store (excluding department stores and outlets).&#xA0;*Products from archive sales are only eligible for return by post.

Christmas return policy

Deliveries in France are guaranteed under the Christmas tree for orders placed no later than:. Standard Home Delivery (Colissimo): delivery time is 2 to 4 business days (or 1 to 2 business days after dispatch). Standard home delivery is free for orde

Deliveries in France are guaranteed under the Christmas tree for orders placed no later than:<h2 data-start="150" data-end="174" id="france">FRANCE</h2><ul data-start="176" data-end="816"><li data-start="176" data-end="377">Standard Home Delivery (Colissimo): delivery time is 2 to 4 business days (or 1 to 2 business days after dispatch). Standard home delivery is free for orders over &#x20AC;200 in mainland France (or &#x20AC;6).</li><li data-start="379" data-end="602">Express Home Delivery (Chronopost): delivery time is 1 to 2 business days (or 1 business day after dispatch). Any Express order placed before 10 a.m. is dispatched the same day and delivered the next day before 6 p.m.</li><li data-start="604" data-end="816">Standard Pickup Point Delivery (Mondial Relay): delivery time is 4 to 9 business days (or 3 to 7 business days after dispatch). Pickup point delivery is free for orders over &#x20AC;150 in mainland France (or &#x20AC;4).</li></ul><h2 data-start="818" data-end="831" id="europe">EUROPE</h2><ul data-start="833" data-end="1443"><li data-start="833" data-end="1186">Standard Home Delivery (Colissimo International): delivery time is 4 to 7 business days (or 3 to 5 business days after dispatch). This delivery costs &#x20AC;6.50 (&#x20AC;6 for the United Kingdom and CHF 7 for Switzerland), depending on the destination, and is free for orders over &#x20AC;250 in Europe (from &#xA3;250 for the United Kingdom and CHF 250 for Switzerland).</li><li data-start="1188" data-end="1443">Express Home Delivery (DHL): delivery time is 3 to 6 business days (or 3 to 7 business days after dispatch). This Express delivery is available for selected European destinations and costs &#x20AC;12 (&#xA3;12 for the United Kingdom and CHF 12 for Switzerland).</li></ul><h2 data-start="1445" data-end="1482" id="international-outside-europe">INTERNATIONAL (OUTSIDE EUROPE)</h2><ul data-start="1484" data-end="1688"><li data-start="1484" data-end="1688">Express Home Delivery (DHL): delivery time is 5 to 9 business days (or 3 to 7 business days after dispatch). Delivery costs &#x20AC;12 and is free for orders over &#x20AC;250 (or over $300 for the United States).</li></ul><hr data-start="1690" data-end="1693">Dispatch time is estimated at 1 to 2 business days. Any order placed before 12 p.m. is dispatched the same day (except Express orders placed before 10 a.m.).Delivery times are provided by carriers for guidance only. Our teams will do their utmost to dispatch your orders on time so that you can receive your parcel before December 24th.We are not responsible for delivery delays caused by carriers, but we will do our best to find solutions suited to your needs.

Guaranteed delivery under the Christmas tree

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Christmas delivery and returns

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